IT Support - Service Desk Operator
Are you enthusiastic about IT support and enjoy working in a multicultural environment?
A leading IT services provider for European institutions is seeking a Service Desk Operator to join our growing team. In this role, you will serve as the primary point of contact for users, delivering high-quality first-level IT support.
Key Responsibilities:
Act as the User Contact Point: Interact with a diverse group of users across Europe, managing inquiries via calls and emails with professionalism and efficiency.
Oversee the Incident Life Cycle: Record all incidents within our advanced Service Management platform, perform initial diagnostics, and resolve issues where possible. In cases requiring additional expertise, escalate the incidents to the appropriate teams.
Deliver Exclusive VIP Support: Provide tailored IT assistance to high-profile users, including senior leaders and executives, ensuring their needs are met with promptness and professionalism.
Enhance Team Knowledge: Contribute to the continual improvement of the team's knowledge base by sharing your experiences and effective solutions, aiding both colleagues and overall service performance.