Our client is a world-wide leader in the design, development and installation of industrial scanners for automation in the timer industry. Part of a German Group, which is producing machines and systems for solid wood and panel production. We are currently growing; therefore, we are hiring an Installation Technician / Engineer for our office located in Foetz, Luxembourg.
Your Missions
Supervised by a Service Manager, you will BE in charge of handling the installations of our machines located all over the world. As we have a rotation system inside the Service team, there are inhouse tasks as well that are part of the daily operation. The travelling portion can represent up to 25% of the time.
To be more precise, you will have to provide these following tasks :
- Prepare a new machine for a Factory Acceptance by the customer before shipping
- Installation of the machines at the customers factory
- Train customers on their new machine
- Service existing machines
- Provide technical assistance and support for incoming queries related to computer systems, software, and hardware (vision systems)
- Identifies, researches, and resolves technical issues for end users
- Have a strong awareness for technical contents and suggest improvements for an increased reliability